Terms & Conditions

IMAGINATIONATION — TERMS & CONDITIONS OF ENTRY, PURCHASE & PARTICIPATION

Effective Date: 20 November 2025
Before purchasing a ticket, membership, party, event, or attending IMAGINATIONATION, please read these Terms and Conditions carefully. By proceeding with a purchase or by entering the venue, you agree, in full, to all of the Terms and Conditions set out below.
All references to “IMAGINATIONATION”, “we”, “us”, “our” refer to Imagination Nation Pty Ltd, ABN 55678395376, trading as IMAGINATIONATION, located at 1341 Dandenong Road, Chadstone, Victoria 3148.

1. APPLICATION OF TERMS
1.1. By purchasing a ticket or product from IMAGINATIONATION—whether online, in-venue, or via any authorised channel—you acknowledge and agree to comply with these Terms and Conditions.
1.2. These Terms apply to all:
    •    General entry tickets
    •    Memberships
    •    Parties and events
    •    Classes, programs and special sessions
    •    Merchandise and café purchases
    •    Bookings made on behalf of children or groups
1.3. If you do not agree to any part of these Terms, you must not proceed with your purchase or attend the venue.

2. BOOKING CHANGES & CANCELLATIONS
2.1. All bookings, tickets, purchases and products—including parties, events, classes and memberships—are non-refundable and non-exchangeable, except as required by law.
2.2. A booking is only confirmed once full payment has been received.
2.3. If a party, event or school booking is cancelled, any payments already made will be credited for future use, but will not be refunded.
2.4. All purchases are subject to availability and may be limited per session or per day.
2.5. Tickets are only valid if purchased through:
    •    imaginationation.com.au
    •    IMAGINATIONATION Chadstone
    •    Roller booking system
    •    Any other authorised partner explicitly approved by IMAGINATIONATION
2.6. IMAGINATIONATION may change or vary any program, play area availability, exhibit, class, session time, capacity or ticket price at any time without notice. Tickets will not be refunded due to such changes unless required by law.
2.6. If a session or event is cancelled or significantly changed, IMAGINATIONATION will attempt to notify ticketholders and will provide fair and reasonable alternatives.
2.7. Where a refund is legally required, IMAGINATIONATION is not liable for any auxiliary costs (such as travel, parking, childcare, accommodation or financial loss).

3. VOLUNTARY ASSUMPTION OF RISK
3.1. You and those in your care enter IMAGINATIONATION at your own risk.
3.2. Play and physical activity involve inherent risks, including but not limited to slips, trips, falls, collisions, impact with equipment, entanglement, and interactions with other guests.
3.3. By attending IMAGINATIONATION, you accept all risks of physical injury, property damage, economic loss and consequential loss—howsoever arising—including risks caused by other guests, children, adults, or IMAGINATIONATION staff.
3.4. Certain areas are designed specifically for children and may include narrow spaces, low ceilings, smaller structures, or weight-limited features. Adults accept responsibility when entering these spaces.

4. PRICING & PAYMENT
4.1. All prices are in AUD and include GST.
4.2. Prices may change without notice.
4.3. A transaction fee may apply for online or in-venue purchases.
4.4. You warrant that you have authority to use the payment method provided.
4.5. Where a partial payment or deposit has been made, the same payment method may be used to automatically settle outstanding balances.

5. MEMBERSHIP TERMS
5.1. Membership benefits are only available to the named member(s).
5.2. Membership details—such as membership numbers, QR codes, digital passes—must not be shared.
5.3. IMAGINATIONATION may cancel any membership without refund if used fraudulently or by persons other than the assigned member.
5.4. Members must pre-book a session to guarantee entry. Capacity limits may prevent walk-ins.
5.5. Memberships permit attendance according to the membership tier rules; limits per day or per session may apply.

6. CONDITIONS OF ENTRY
6.1. By entering IMAGINATIONATION, you agree to comply with all venue rules, safety instructions, and staff directions.
6.2. Admission is at the sole discretion of IMAGINATIONATION.
6.3. All persons under 18 must be supervised at all times by a responsible adult.
6.4. Adults may not enter IMAGINATIONATION without children, unless attending an adult-permitted event (e.g., inspection, training, private hire).
6.5. For every three children entering, at least one supervising adult must attend.
6.6. Certain play areas are not suitable for adults due to weight, safety or spatial constraints. Staff may restrict adult entry to protect children and equipment.
6.7. Proof of identity or age may be requested.
6.8. CCTV is installed throughout the venue (excluding bathrooms) and operates at all times. By attending, you consent to being recorded for safety, security, operational and training purposes.
6.9. By attending, you consent to being photographed or filmed, and for such media to be used by IMAGINATIONATION for marketing or promotional purposes. If you prefer not to be included, please notify staff upon arrival.
6.10. Personal photos and videos may be taken for private use only. Any commercial use requires written approval.
6.11. Bags or possessions may be inspected as part of our safety procedures.
6.12. Entry may be refused or revoked for failure to comply with venue rules. No refunds will be issued unless required by law.
6.13. Session times begin promptly. Late entry may not be permitted if the venue has reached capacity.

7. BEHAVIOUR & REMOVAL RIGHTS
7.1. IMAGINATIONATION maintains a zero-tolerance approach to dangerous, aggressive, inappropriate or disruptive behaviour.
7.2. You may be removed from the venue immediately and without refund if you or anyone in your care:
    •    Acts aggressively or abusively
    •    Engages in behaviour that risks the safety of others
    •    Damages equipment or facilities
    •    Ignores staff instructions
    •    Consumes alcohol or drugs
    •    Is found in restricted, staff-only or unsafe areas
7.3. Any damage caused—whether accidental or intentional—may result in charges to repair or replace equipment.

8. NO SCALPING OR UNAUTHORISED SALES
Tickets may not be resold, transferred for profit, bundled into promotional offers, or used commercially without written consent. Breaches may result in cancellation without refund.

9. GROUP BOOKINGS
9.1. All group, school, community and NDIS bookings are subject to availability.
9.2. Additional conditions may apply depending on supervision requirements, staffing ratios and session capacity.

10. MERCHANDISE & CAFE PRODUCTS
10.1. Merchandise is non-refundable and non-exchangeable unless required by law.
10.2. Café purchases are final; change-of-mind returns are not accepted for food or beverages.

11. PROMOTIONS, GIFTS & COMPETITIONS
11.1. Promotional tickets, prizes or complimentary passes are subject to these Terms and to the additional conditions of the relevant promotion or competition.

12. LIMITATION OF LIABILITY
12.1. To the maximum extent permitted by law, IMAGINATIONATION is not liable for:
    •    Injury to you or those in your care
    •    Damage to personal property
    •    Loss due to cancellation or non-attendance
    •    Travel, parking or accommodation expenses
    •    Consequential or economic loss
12.2. Where liability cannot be excluded, IMAGINATIONATION’s liability is limited to the minimum extent permitted by the Australian Consumer Law.

13. GENERAL
13.1. These Terms may be updated at any time. Changes take effect once published on the IMAGINATIONATION website.
13.2. If any clause is invalid or unenforceable, the rest of the Terms remain in force.
13.3. These Terms are governed by the laws of Victoria, Australia.